Octopus App Enhanced with More Customer-centric Mobile Services

Expense Management Capabilities for iOS and Android Users

(Hong Kong, 19 December 2018) Octopus Cards Limited (OCL) has launched a series of enhancements to the Octopus App to provide simple, easy-to-use and customer-centric services that cater for evolving customer needs. These include a re-designed Octopus App user interface with enhanced features, enabling customers to manage their daily expenses easily by checking their past three months' spending records in their Octopus. To empower O! ePay users when shopping online, OCL will also launch a virtual prepaid card.

The new Octopus App user interface not only features much easier and clearer navigation providing a brand-new mobile experience, a registered user can also check the past three months' spending records of his/her Octopus via the O! ePay account – a service which also applies to iOS users and should be particularly welcomed by them as they can now instantly access their recent Octopus spending records anywhere any time without the need of an NFC device.

Moreover, customers can check their monthly public transport expenses under the Public Transport Fare Subsidy Scheme, which the Government will launch in January 2019 and can collect the subsidy via the Octopus App*.

For registration of the spending checking service, Octopus users with compatible Android NFC devices can simply enter their Octopus number into the Octopus App and tap their Octopus onto the back of their mobile phones. Users with iOS devices (or Android devices without NFC) can enter the Octopus number into the Octopus App, then visit any of the 50 Octopus Service Points that are conveniently located all over Hong Kong to tap their Octopus within 7 days to complete the registration and verification process.

The registration process for customers using different devices are summarised as below:

	Android Device	iOS Device and Android Device without NFC
Step 1	Enter Octopus number into the Octopus App.	Enter Octopus number into the Octopus App.
Step 2	Tap the Octopus onto the NFC device to complete the registration.	Visit Octopus Service Point within 7 days to tap the Octopus to complete the registration.

* Only applicable to Octopus App users with compatible Android NFC devices, or iOS devices paired with an Octopus Mobile Reader.

"With more than 35 million Octopus in circulation and 15 million transactions a day for transport, retail and online payment totalling HK$210 million in value, Octopus payment has become an integral part of the daily life of practically all Hong Kong people. We know how important it is for Octopus customers to be able to keep track of their Octopus spending with peace of mind. The launch of the enquiry service for the past three months' Octopus spending records is further evidence of how we always strive to enhance our services to address customers' changing needs," said Sunny Cheung, Chief Executive Officer of OCL.

Meanwhile, in view of customers' increasing need for a fast, safe and secure global online shopping experience, OCL also plans to launch a virtual prepaid card within the Octopus App in the first quarter of 2019.

 

Photo Caption

Sunny Cheung, Chief Executive Officer, Octopus Cards Limited (Right) and Rita Li, Sales and Marketing Director, Octopus Cards Limited, demonstrate the registration process for the Octopus App Three Months' Enquiry Service.

Sunny Cheung, Chief Executive Officer, Octopus Cards Limited, shares the company's business performance and new initiatives.

Sunny Cheung, Chief Executive Officer, Octopus Cards Limited (Centre), Rita Li, Sales and Marketing Director, Octopus Cards Limited and Sammy Kam, Technical Director, Octopus Cards Limited, display the re-designed Octopus App user interface.

 

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