FAQ

You can request resending SMS and retry.

You can request re-sending SMS and retry.

You can reset your login password by pressing the "Forgotten?" link in the login page.

The refund password is needed when a shop owner and/or a cashier want to provide a refund to a customer. It must be different to the Shop Owner login password.

Octopus App for Business is now connected to Faster Payment Service (FPS), enabling shop owners to instantly transfer money in their accounts to their pre-registered bank accounts on a 24/7 basis!

No, you can't. You can only make one bank transfer within 24 hours.

This may due to insufficient funds in your account.

An email notification will be sent to your registered e-mail address when the monthly statement is ready. You can login to your account to review.

You can add, edit or remove staff records through the Octopus App for Business anytime. The payment transaction logs will not be affected.

You can add, edit or remove shop records through the Octopus App for Business, anytime. The transaction logs will not be affected.

You can enquire about a transaction by inputting the reference number or remarks, within 3 months of the transaction date.

You can download the “Hong Kong Common QR Code” mobile app, to generate a combined QR code for multiple payment service providers (if applicable). For details, please visit https://fps.hkicl.com.hk/eng/fps/merchants/qr_code.php. Please contact us for further assistance.