Become an Octopus Merchant
If you've got any questions about how we can make your life easier, please check out our FAQ.
OKBecome an Octopus Merchant
Who should I contact if I want to become an Octopus merchant?
You can contact us or our retail acquirers for a solution that is most suitable to your business needs.
Please click here for contact details.
Please click here for contact details.
What are the procedures for applying to be an Octopus merchant?
The procedures will include commercial terms quotation, agreement sign-off, system integration, company assessment and account set-up.
Please contact us or our acquirers for details.
Please contact us or our acquirers for details.
What are the charges for companies in providing Octopus payment services?
The charges will include a percentage fee on each Octopus transaction, Octopus equipment costs and a Type Approval Test fee.
What is a Type Approval Test?
A Type Approval Test is a compatibility test for connecting Octopus equipment with your POS system. If you appoint a POS contractor from our approved list, no Type Approval Test fee will be levied, provided the same type of approved POS system is used.
View our approved list of POS contractors.
View our approved list of POS contractors.
Which Octopus reader should I use for retail payment?
If you have a POS system at your cashier counter, you could use either a New Retail Reader (POS Integrated), a Mini-Multipurpose Octopus Processor or an Octopus Processor with Buzzer Module. Please note that your POS system must be equipped with T-bar screen if you use the latter.
If you do not have a POS system, you could use a New Retail Reader (Standalone) or a Portable Octopus Processor. A broadband line, telephone line or mobile network is required for transferring Octopus usage data.
Please click here for details.
If you do not have a POS system, you could use a New Retail Reader (Standalone) or a Portable Octopus Processor. A broadband line, telephone line or mobile network is required for transferring Octopus usage data.
Please click here for details.
When will I receive payment on Octopus usage transactions?
Octopus merchants are now free to choose any one of the following to suit specific settlement needs:
Settlement Period
| Type of Receiving Banks | Bank Settlement Fee | Settlement Period | |
|---|---|---|---|
| Option 1 | Designated banks, including BOCHK, Standard Chartered, HSBC, Hang Seng and Citibank | Free | Allow T+1 business day, upon successful uploading of the transaction data to OCL, for OCL to make payment instructions to the paying bank for transferring funds to the service provider’s receiving bank. |
| Option 2 | Non-designated banks (via autopay) | $1 per settlement | Allow T+1 business day, upon successful uploading of the transaction data to OCL, for OCL to make payment instructions to the paying bank for transferring funds to the service provider’s receiving bank via a utopay. The time of receipt by the receiving bank and the availability of funds will depend on the fund depositing arrangement between the paying bank and the receiving bank. In general, it will take 1-2 more business days for funds to be received and available than when using CHATS. |
| Option 3 | Non-designated banks (via CHATS) |
$30 per settlement | Allow T+1 business day, upon successful uploading of the transaction data to OCL, for OCL to make payment instructions to the paying bank for transferring funds to the service provider’s receiving bank via CHATS. |
Who should I contact if I want to use the Octopus service for an access control system?
Please contact our authorised contractors, who provide total solutions that include Octopus reader and system integration.
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Join the Octopus service network
Hotline: 2266 2282
Email: bizenquiries@octopus.com.hk
Fax: 2266 2254