FAQ

No. You cannot use Octopus on Android if you have Smart Octopus in Samsung Pay on your device. In order to use Octopus on Android, please follow the steps below to back up your Smart Octopus in Samsung Pay, add Octopus on Android, and use it:

• Go to Samsung Wallet and back up your Smart Octopus in Samsung Pay to your Samsung account;
• Go back to Octopus App and add Octopus on Android;
• Set your default NFC payment method to “Google Pay” or “Android Operating System” (if applicable);
• Octopus on Android will become your primary Mobile Octopus.

No. You cannot use Octopus on Android if you have Huawei Pay Octopus on your device.

Please click here to see the list including but not limited to the mobile device models that support Octopus on Android. Octopus on Android is compatible only with mobile devices sold by authorised retailers in Hong Kong.

Note: The new Harmony OS does not support either Huawei Pay Octopus or Octopus on Android at this moment.

No. You cannot use other Mobile Octopus if you have Octopus on Android on your device. If you are currently using Octopus on Android, you can follow the following steps to add and use Smart Octopus in Samsung Pay:

• Go to Octopus App and back up your Octopus on Android to the cloud;
• Go to Samsung Wallet and add/restore Smart Octopus in Samsung Pay as usual;
• Set your default NFC payment method to “Samsung Pay”;
• Smart Octopus in Samsung Pay will become your primary Mobile Octopus.

No. Octopus on Android is only available to devices with an NFC chip and Android 12 or above, and which are sold by authorised retailers in Hong Kong.

Please click here to see the list including but not limited to the mobile device models that support Octopus on Android. Octopus on Android is compatible only with mobile devices sold by authorised retailers in Hong Kong.