FAQ

You can get a Smart Octopus in Samsung Pay by adding a new one, or by transferring a physical Octopus to Smart Octopus in Samsung Pay via the Samsung Wallet app. Please refer below for the relevant steps.

1. Open the Samsung Wallet app, select “Menu”, and select "Octopus".
2. Select the Smart Octopus in Samsung Pay that you would like to get.
3. Read and accept the Terms and Conditions.
4. Select the add value amount and enter your information for future refund purposes (optional).
5. Select a credit card / debit card to add the Smart Octopus in Samsung Pay and use your selected authentication method to authorize the transaction.
6. Adding the Smart Octopus in Samsung Pay in progress.
7. Adding the Smart Octopus in Samsung Pay is completed.

If you would like to add a Personalised Mobile Octopus with Student Status, please click here for more details.

Card transfer requires both the Samsung Wallet and Octopus App to complete.

1. Open the Samsung Wallet app, select “Menu”, and select "Octopus".
2. Select "Transfer physical Octopus to Samsung Pay".
3. Read the important notes.
4. Read and accept the Terms and Conditions.
5. Tap the physical Octopus at the NFC location on the mobile device to check the card.
6. Register the physical Octopus (if necessary).
7. Enter your date of birth and the last 4 digits of your identity document number for Personalised Octopus cardholder / Automatic Add Value Service (AAVS) account holder, or information for future refund purposes (optional) for non-Personalised Octopus cardholder / non-AAVS account holders.
8. Tap the physical Octopus at the NFC location on the mobile device again
9. Remove the physical Octopus and wait to be directed to the Samsung Wallet app to continue the card transfer process.
10. Transfer of the Smart Octopus in Samsung Pay in progress.
11. Transfer of the Smart Octopus in Samsung Pay is completed.

You need to add a credit card for adding a new Smart Octopus in Samsung Pay and to add value to it. Please click here to refer to the Schedule of Fees and Guidelines.

Yes. When Octopus card is transferred to Mobile Octopus successfully, the Octopus card number will changed automatically.

Only Anonymous On-Loan Adult / Elder Octopus and Personalised On-Loan Adult / Elder Octopus * can be transferred to Smart Octopus in Samsung Pay.

* Some Personalised On-Loan Octopus which cannot be transferred to Smart Octopus in Samsung Pay include but not limited to the following:

• Personalised Octopus for customers aged 12 or below (including Personalised Octopus with Student Status)
• Personalised Octopus with Persons with Disabilities Status
• Staff Personalised Octopus
• Personalised Octopus with Lo Wu / Lok Ma Chau / Disneyland Monthly Pass
• JoyYou Card

Note: You can transfer the Octopus to Smart Octopus in Samsung Pay if the abovementioned monthly pass is expired. However, once transferred, you cannot apply for any of the abovementioned service to that Smart Octopus in Samsung Pay. You are required to apply for the relevant service with the service provider with a Physical Octopus and pay for the application fee.

If you encounter any problem during card transfer, please call the Octopus Customer Service Hotline for assistance.

Below services / offers will not be transferred to your Smart Octopus in Samsung Pay, you are not recommended to proceed with Card Transfer if your Octopus processes below service(s) / offer(s):

• Hourly / Monthly Parking Management
• MTR Park & Ride Scheme

Below services / offers can be transferred to your Smart Octopus in Samsung Pay:

• The latest 9 spending records in the past 30 days
• Automatic Add Value Service
• Public Transport Fare Subsidy Scheme^#
• Campus Management System
• Residential Building / Commercial Building / Campus Access Control System*
• Residential Building / Commercial Building / Campus Shuttle Services*
• KMB Monthly Pass
• Sun Ferry Monthly Ticket / Holiday Return Ticket
• Citybus Fare Concessions
• Concession Fares and Services of MTR, such as
  • MTR Monthly Pass
  • MTR "10% Same-Day Second Trip Discount" (if applicable)
  • MTR Fare Savers Discount
  • MTR Points and collected MTR Free Ride under MTR Mobile Account / MTR Mobile**
  • MTR Student Travel Scheme

^# The record of public transport expenses and uncollected subsidy of the physical Octopus will be transferred to the new Smart Octopus in Samsung Pay. After successful transfer, you can collect the relevant subsidy with the new Smart Octopus in Samsung Pay from the 16^th of the following month.

* Please use the function(s) with your Smart Octopus in Samsung Pay immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.

** It usually takes 3 days to update the Octopus link up record of MTR Mobile Account. Please contact “MTR Points” Service Hotline for details.

Important notes:

If you intend to transfer the Smart Octopus in Samsung Pay to another device, to ensure the below functions work normally, please do the following after transferring your Octopus to Smart Octopus in Samsung Pay,

1. use the access control function at least once;
2. add value or make payment at least once at the merchant(s) which you have applied loyalty program(s).

If you have just replaced your Octopus under the Card Replacement Program and intend to transfer the new physical Octopus card to Smart Octopus in Samsung Pay, please perform the actions below before the transfer to ensure the following functions work normally after the transfer:

1. use the access control function with the new Octopus at least once;
2. add value or make payment at least once with the new Octopus at the merchant(s) which you have applied loyalty program(s).

The original Octopus will be cancelled after being transferred to Smart Octopus in Samsung Pay and cannot be used again. We suggest you to cut it into pieces and dispose of the Octopus after a successful transfer.

No. Card transfer is applicable only from physical Octopus to Smart Octopus in Samsung Pay, not vice versa.

You cannot use the physical Octopus to do a card transfer if it has been used to enter MTR gate but you still haven't exited yet. Also the transfer should be done at environment under good network condition. However, please DO NOT proceed with card transfer for the time being if your physical Octopus has been used in the following situations.

1. You have entered MTR gate with the Octopus
2. You have applied to renew MTR Student Travel Scheme, and not yet activated
3. You have entered car park with the Octopus
4. You have taken the 1st ride with the Octopus and would like to enjoy the interchange discount scheme

Don't worry, you can still download Smart Octopus in Samsung Pay via Samsung Pay in Samsung Wallet app which has been backed up in cloud server.

Please click here to refer to the Schedule of Fees and Guidelines.

Please click here to refer to the Schedule of Fees and Guidelines.

Each Samsung account holder can only hold one Smart Octopus in Samsung Pay.

Normally any payment made will be cancelled automatically, though it may take several days for the refund to process. If the Smart Octopus in Samsung Pay was not added and the payment is not refunded after several days, please contact us.

This information is necessary for verifying your identity before the transfer process if your Octopus is a Personalised Octopus or with Automatic Add Value Service (AAVS).

If your original Octopus is not a Personalised Octopus, or it does not have Automatic Add Value Service (AAVS), the Smart Octopus in Samsung Pay added will be unable to process refund in the future without your name and mobile phone number. We recommend you to provide the information.