FAQ

The Smart Octopus in Samsung Pay number is displayed on the Smart Octopus in Samsung Pay image in the Smart Octopus in Samsung Pay enquiry screen in the Samsung Wallet app. Please record the number properly in case you are required to provide it to our staff for enquiries.

No, a Smart Octopus in Samsung Pay can be stored in only one mobile device. If you would like to use the Smart Octopus in Samsung Pay in another mobile device, you can transfer your Smart Octopus in Samsung Pay with the remaining value and other Octopus Services* like AAVS, etc. from one mobile device to another. The remaining value will be the same but the Smart Octopus in Samsung Pay number may be different.

*Below services/offers will not be transferred to your Smart Octopus in Samsung Pay in the new device:

• Hourly and Monthly Parking Management
• MTR Park & Ride Scheme

You can open the Samsung Wallet app and check up to 40 Smart Octopus in Samsung Pay transactions on the Smart Octopus in Samsung Pay enquiry page.

1. Open the Samsung Wallet app, select “Menu”, and select "Octopus" to view the Smart Octopus in Samsung Pay enquiry page.
2. The following information will be shown:
   1. Card visual with Smart Octopus in Samsung Pay number
   2. Card type
   3. Remaining value
   4. Last reload date
   5. AAVS (Automatic Add Value Service) (if applicable)
   6. Transaction history
3. Select "i" for customer service information.
4. Select "telephone icon" to call customer service.

After completing the back up and delete procedure on your previous device, take the following steps on your new device.

Step 1

Open the Samsung Wallet app, select “Menu”, and select "Octopus".

Step 2

Select "Transfer" to transfer your Smart Octopus in Samsung Pay from your Samsung account to your new device.

Step 3

Transfer of Smart Octopus in Samsung Pay in progress.

Step 4

Transfer is completed. Enter your information for future refund purposes (optional).

Important notes:

1. Your Smart Octopus in Samsung Pay number will be changed after you transfer it to another mobile device.
2. The record of public transport expenses and uncollected subsidy of the Smart Octopus in Samsung Pay in previous device will be transferred to the new Smart Octopus in Samsung Pay in the new device. After successful transfer, you can collect the relevant subsidy with the new Smart Octopus in Samsung Pay from the 16^th of the following month.
3. To ensure normal functioning of access control with your Smart Octopus in Samsung Pay, please use this function at least once before transferring your Smart Octopus in Samsung Pay to another mobile device.
4. To ensure normal functioning of loyalty program(s) applied on your Smart Octopus in Samsung Pay, please add value or make payment at relevant merchant(s) at least once before transferring your Smart Octopus in Samsung Pay to another mobile device.
5. Octopus Automatic Add Value Service will also be automatically transferred.
6. A Smart Octopus in Samsung Pay can only be transferred to another mobile device once per day.

No. Your Smart Octopus in Samsung Pay will be deleted. You may apply for a refund of deposit and remaining value of your Smart Octopus in Samsung Pay if you have Automatic Add Value Service (AAVS) or have previously provided refund information for that Smart Octopus in Samsung Pay.