FAQ

1. Payment and add value can be made by tapping the device on Octopus readers without turning ON App or screen.
2. Please turn on NFC by selecting "Default NFC method" in "NFC AND PAYMENT".
3. Select default setting to "Embedded Secured Element".
4. Push notification will be sent to the mobile device after making payment or add value transaction for confirmation.

1. Tap "Scan"
2. [For online shops] Scan the QR code at the merchant's website during the check-out process.
3. Select Smart Octopus in Samsung Pay as the payment means and confirm the amount.
4. Use your selected authentication method to authorise the transaction.
5. When the online payment has completed, you will see a receipt.

1. Open the Octopus App and select Octopus Wallet.
2. Select "Transfer Out" to transfer from Octopus Wallet to Smart Octopus in Samsung Pay.
3. Select "Samsung Pay Octopus".
4. Enter the transfer amount and use your selected authentication method to authorise the transaction.
5. When the fund transfer has completed, you will see a receipt.

Yes, you need to enable NFC to be able to tap your Smart Octopus in Samsung Pay on Octopus readers and make transit and retail payments, or to use any other Smart Octopus in Samsung Pay functions via the Octopus App, e.g. fund transfers from Octopus Wallet to Smart Octopus in Samsung Pay*, online payments via Octopus App, activation of the Automatic Add Value Service (AAVS), etc.

*The fund transfer service from Smart Octopus in Samsung Pay to Octopus Wallet will cease effective 20 May 2020. However, the service of topping up Smart Octopus in Samsung Pay from Octopus Wallet will not be affected.

No. Smart Octopus in Samsung Pay can only be used with Octopus readers.

No, you don't need to open the app. You just need to tap your mobile device on the Octopus reader. Please turn on the NFC function of your mobile device beforehand.

You don't need to turn on your phone's screen or authenticate when making transit and retail payments with Smart Octopus in Samsung Pay.

An Internet connection is not required for making transit and retail payments. However, it is required for some Smart Octopus in Samsung Pay functions, e.g. adding a new Smart Octopus in Samsung Pay, adding value to a Smart Octopus in Samsung Pay through the Samsung Wallet app, deleting Smart Octopus in Samsung Pay, making online payments or fund transfer from an Octopus Wallet*, etc.

*The fund transfer service from Smart Octopus in Samsung Pay to Octopus Wallet account will cease effective 20 May 2020. However, the service of topping up Smart Octopus in Samsung Pay from Octopus Wallet account will not be affected.

If the mobile device's battery has run out, Smart Octopus in Samsung Pay can still support limited transactions by simply tapping your mobile device on Octopus readers.

If the remaining value of your Smart Octopus in Samsung Pay is positive (HK$0.1 or more) but insufficient to cover the payment of a particular transaction, the Smart Octopus in Samsung Pay can still be used provided the resulting negative value does not exceed HK$50. The Smart Octopus in Samsung Pay cannot be used for payment if the remaining value is zero or negative prior to the transaction.

There are a number of possible causes for this problem:

• The mobile device may need a firmware upgrade.
• The NFC function on the mobile device may not be enabled, or "Embedded Secure Element" may not be selected (under "Default NFC Method" inside "NFC and Payment"), or "Samsung Pay" may not be selected (under "Tap and Pay" inside "NFC and Payment"). Please refer to the operating manual of your mobile device for instructions on how to enable NFC/select the appropriate option.
• There may be a file transfer via NFC in progress. (Please refer to the operating manual of your mobile device for more information on this.)
• Your mobile device may be too close to metallic materials, such as a metal mobile phone case, or to another Octopus or contactless smart card.

Once you have determined and addressed the cause, please follow the relevant steps below:

• If you could not begin a transaction before, do so now as you normally would: place your mobile device over the Octopus reader, hold and wait until you hear the "dood" sound and see the remaining value shown on screen.
• If the earlier transaction is incomplete, place your mobile device over the same Octopus reader again and wait for the "dood" sound and remaining value display that indicate a complete transaction.
• If the Octopus reader has trouble detecting your mobile device, try placing it over the same reader again at another angle or a slight distance.
• If a file transfer via NFC was delaying the transaction, wait for the transfer to finish and then place your mobile device over the Octopus reader again.

If all these fail, restart your mobile device and place it over the Octopus reader again.

Yes, unless otherwise specified, transit and retail payment offers that are applicable to Octopus will also apply to Smart Octopus in Samsung Pay.

Yes, unless otherwise specified, the procedure to apply for these services is the same as for any other Octopus.

You may need to configure your mobile device to choose your default payment method. Under "Default NFC Method" inside "NFC and payment", select "Embedded Secure Element" (for Smart Octopus in Samsung Pay) or "SE SIM card" (for Octopus mobile SIM). Please refer to the operating manual of your mobile device for more information on the relevant setting.

Your Smart Octopus in Samsung Pay will not be affected if you change SIM cards or mobile network operators.

The PIN/fingerprint is used to verify your identity before using any Smart Octopus in Samsung Pay functions in the app, such as fund transfers from Octopus Wallet to Smart Octopus in Samsung Pay*, online payments via the Octopus App, activating Automatic Add Value Service (AAVS) for your Smart Octopus in Samsung Pay, etc.

*The fund transfer service from Smart Octopus in Samsung Pay to Octopus Wallet will cease effective 20 May 2020. However, the service of topping up Smart Octopus in Samsung Pay from Octopus Wallet will not be affected.

Yes, when you set your fingerprint to verify your identity in the Samsung Wallet app, you are also required to set a pattern, PIN or password at the same time. You may still use one of these methods to verify your identity when your fingerprint is not recognised.

Your Smart Octopus in Samsung Pay will be deactivated if you have not added value to it for a continuous period of 1,000 days. You can reactivate it at any Octopus Service Point or any MTR Customer Service Centre.

If your Smart Octopus in Samsung Pay has not had any add value or payment transaction for 3 years, it will become an Inactive Smart Octopus and you will be charged the Inactive Smart Octopus Administrative Fee. For details, please refer to Schedule of Fees and Guidelines.