FAQ

Customers can get Huawei Pay Octopus via the Octopus App or HUAWEI Wallet by: Physical Octopus card that can be transferred:

1. Anonymous On-Loan Adult and Elder Octopus
2. Personalised On-Loan Octopus (JoyYou Card excluded)
3. Personalised Octopus with Student Status for aged 13 or above

Any remaining balance and most existing services like AAVS and access control will be seamlessly transferred from the physical Octopus card to Huawei Pay Octopus. The physical Octopus will be disabled after the transfer.

To transfer an Octopus to HUAWEI Wallet, please follow the steps below:

Step 1

Open the HUAWEI Wallet app, then tap "Transportation cards".

Step 2

Click "Activate".

Step 3

Select "Transfer an existing physical card".

Step 4

Open with Octopus App.

Step 5

Read the "Important Notes to Customers", then tap "Next".

Step 6

Tap the physical Octopus at the NFC location on the mobile device to check the card.

Step 7

Enter Octopus Card number, your date of birth and the last 4 digits of your identity document number.

Step 8

Tap the physical Octopus at the NFC location on the mobile device again.

Step 9

Reading Octopus. Do not remove your Octopus before it is completed.

Step 10

Enter additional information (Optional).

Step 11

Transfer of Octopus is completed.

Please note the original physical Octopus card will be disabled after it is transferred to Huawei Pay, and cannot be used again.

If the transfer was failed, it may due to the Octopus card was not placed properly against the NFC sensor of your phone. NFC sensor of Huawei device is located on the top part of the back of your phone or near the rear camera.

You can use UnionPay credit card supported by HUAWEI Wallet Hong Kong (Click here for reference) or UnionPay Cards bind to UnionPay App for adding a new Octopus and for top up via HUAWEI Wallet.

Yes. When Octopus card is transferred to Mobile Octopus successfully, the Octopus card number will changed automatically.

Only Adult, Elder and Personalised Octopus (On-Loan version only) can be transferred to Huawei Pay.

However, there are some Personalised Octopus that cannot be transferred to Huawei Pay including but are not limited to the followings:

• Personalised Octopus for customers aged 12 or below (including Personalised Octopus with Student Status)
• Personalised Octopus with Persons with Disabilities Status
• Staff Personalised Octopus
• Personalised Octopus with Lo Wu / Lok Ma Chau / Disneyland Monthly Pass
• JoyYou Card

Note: For these Octopus, you can transfer them to Huawei Pay if the above mentioned monthly passes have expired. However, once transferred, you cannot apply for any of the above-mentioned services to the Huawei Pay Octopus. Instead, you must re-apply for these services through the service providers with another Octopus and pay the application fee(s).

The following services/offers can be transferred to your Huawei Pay Octopus:

• The latest 9 spending records in the past 30 days
• AAVS
• Public Transport Fare Subsidy Scheme^#
• Campus Management System
• Residential Building/Commercial Building/Campus Access Control System*
• Residential Building/Commercial Building/Campus Shuttle Services*
• KMB Monthly Pass
• Sun Ferry Monthly Ticket / Holiday Return Ticket
• Citybus Fare Concessions
• Concession Fares and Services of MTR, such as:
  • Light Rail Personalised Octopus Frequent User Bonus Scheme
  • MTR Monthly Pass
  • MTR "10% Same-Day Second Trip Discount" (if applicable)
  • MTR Fare Savers Discount
  • MTR Points and collected MTR Free Ride under MTR Mobile Account / MTR Mobile**
  • MTR Student Travel Scheme

# The record of public transport expenses and uncollected subsidy of the physical Octopus card will be transferred to the new Huawei Pay Octopus. After successful transfer, you can collect the relevant subsidy with the new Huawei Pay Octopus from the 16th of the following month.

*Please use the function(s) with your Huawei Pay Octopus immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.

**It usually takes 3 days to update the Octopus link up record of MTR Mobile Account. Please contact "MTR Points" Service Hotline for details.

The following services/offers will not be transferred to your Huawei Pay Octopus:

• Hourly / Monthly Parking Management
• MTR Park & Ride Scheme

If you have just replaced your Octopus under the Card Replacement Programme and intend to transfer the new physical Octopus card to Huawei Pay, please perform the actions below before the transfer to ensure the following functions work normally after the transfer:

1. Use the access control function with the new Octopus at least once;
2. Top up or make a payment at least once with the new Octopus at any merchant whom you have participated in the loyalty programme with your Octopus.

No. The original physical Octopus card will be disabled after it is transferred to Huawei Pay, and cannot be used again.

No. The original physical Octopus card will be disabled after it is transferred to Huawei Pay, and cannot be used again. If student wants to switch back to the physical Octopus card, you need to re-apply via MTR.

In general, you can transfer your Octopus to Huawei Pay anywhere with good network coverage. However, please DO NOT proceed with card transfer for the time being if you are at the following situations.

1. You entered an MTR gate with the Octopus and have not yet exited
2. You have applied to renew MTR Student Travel Scheme, and not yet activated
3. You entered a car park with the Octopus and have not yet exited
4. You have taken the 1st ride with the Octopus and would like to enjoy the interchange discount scheme

After receiving the approval email of the MTR Student Travel Scheme from MTR, you can activate and renew the Mobile Octopus via Octopus App. Please note that if your MTR Student Travel Scheme has expired, and the renewal has not yet activated, you will not be able to enjoy the MTR concessionary fares temporarily during the period.

Yes. In order to transfer an existing Octopus to another compatible Huawei device, you must first be signed-in to both devices with the same Huawei account. To transfer between Huawei devices, you must remove the Octopus from the original device before adding it to a second one. The transfer should be done in an environment with a strong network signal. You will not be able to attempt the transfer process if you have entered an MTR gate and have not yet exited.

Normally, Huawei Pay Octopus does not support transferring to non-Huawei devices. If necessary, you may call the Octopus Customer Service Hotline on 2266 2222, and replace a physical Personalised Octopus with Student Status, which would takes 7 working days. After receiving the physical Personalised Octopus with Student Status, you can transfer it to your new mobile device. During the waiting period for the replacement, you will not be able to enjoy the MTR concessionary fares temporarily.

No. You can only transfer a physical Octopus card to Huawei Pay.

The contents of your Octopus will be backed up and stored on HUAWEI CLOUD during the transfer process. In the event the card transfer is not successful, you will be able to complete the process by re-launching HUAWEI Wallet.

No, there is no fee for this.

The refundable deposit is HK$50.

You can only add 1 Octopus to HUAWEI Wallet to be used on Huawei device.

Normally any payment made for unsuccessful issuance of Huawei Pay Octopus will be automatically refunded, though it may take several days to receive the refund.

If the transaction was interrupted, and issuance or top up of Huawei Pay Octopus was unsuccessful, payment will be automatically refunded, though it may take several days to receive the refund.

As Student Octopus is a Personalised Octopus, the information is used to verify your identity before the transfer process begins.