FAQ

1. Payment and top up can be made by tapping the device on Octopus readers without turning on the screen or opening any mobile app (only applicable to Octopus set as a "Default Card" in HUAWEI Wallet).
2. Push notification will be sent to the Huawei Device after making payment or top up transaction.

No. As with physical Octopus card, Huawei Pay Octopus can only be used with Octopus readers.

This transaction is incomplete. Please follow the merchant's instructions; tap the Octopus on the same reader again until you hear a "dood" sound to signal for a complete transaction and see the remaining value. This will NOT cause a double deduction.

No. Just hold your Huawei device above any Octopus reader to make payments for transportation, retail outlets and access control without using Fingerprint ID or passcode. There is no need to wake or unlock the device or open any apps. Please set Huawei Pay Octopus as "Default Card" in HUAWEI Wallet to ensure smooth transaction.

Huawei Pay Octopus does not require internet connection when paying for transport and retail purchases, as Huawei Pay utilises NFC technology for transactions.

The exceptions are functions that require internet connections, e.g. adding a new Octopus to HUAWEI Wallet, top-up, collecting bonus / refund and requesting a refund via the Octopus App for Tourists.

If the mobile device's battery runs out, you can use power reserve that enables you to quickly pay for rides and depending on your device, it is available for up to a few hours before your Huawei device needs to be charged.

It works just like a physical Octopus card. If the remaining value of your Octopus is positive (HK$0.1 or more) but insufficient to cover the payment of a particular transaction, the Octopus can still be used, provided the resulting negative value does not exceed HK$50. The Octopus cannot be used for payment if the remaining value is zero or negative prior to the transaction.

There are a number of possible causes for this problem:

• The mobile device may need a firmware upgrade;
• The NFC function on the mobile device may not be enabled, or "HUAWEI Wallet" may not be selected (under "Settings" > "More Connections" > "NFC" > "Default app" > "HUAWEI Wallet"). Please refer to the operating manual of your mobile device for instructions on how to enable NFC/select the appropriate option;
• There may be a file transfer via NFC in progress. (Please refer to the operating manual of your mobile device for more information on this.);
• Your mobile device may be too close to metallic materials, such as a metal mobile phone case, or to another Octopus or contactless smart card. Once you have determined and addressed the cause, please follow the relevant steps below:
  • If you cannot begin a transaction before, do so now as you normally would - place your mobile device over the Octopus reader, hold and wait until you hear the "dood" sound and see the remaining value shown on screen;
  • If the previous transaction is incomplete, place your mobile device over the same Octopus reader again and wait for the "dood" sound and the display of the remaining value display indicating a complete transaction.
  • If the Octopus reader has trouble detecting your mobile device, try placing it over the same reader again at another angle or a slight different distance;
  • If a file transfer via NFC is delaying the transaction, wait for the transfer to finish and then place your mobile device over the Octopus reader again.

If all these fail, restart your mobile device and place it over the Octopus reader again.

No. Your Huawei Pay Octopus will not be affected if you change SIM cards or mobile network operators.

Your Huawei Pay Octopus will be deactivated if you have not added value to it for a continuous period of 1,000 days. You can reactivate your Huawei Pay Octopus via Enquiry on Octopus App, or visit any Octopus Service Point or any MTR Customer Service Centre. Please note that inactive Octopus administrative fee will be charged if your Huawei Pay Octopus remain inactive for 3 years. For details, please refer our Schedule of Fees and Guidelines.