FAQ

The P2P payment function allows you to make fund transfers from your Octopus Wallet to another Octopus Wallet, a bank account or an e-wallet account.

Follow the steps below to send a P2P payment:

1. Tap "Wallet" in main menu.
2. Tap "Pay".
3. Under "Friends", select your friend to pay, up to 30 friends can be selected.
4. Input amount, tap "Send".
5. Confirm the payment.
6. Payment is completed.

Please note that P2P payment to Wallet Lite users is only available for Wallet Plus and Pro (Verified).

Follow the steps below to send a P2P payment to an Octopus Wallet user, who did not add you as a friend:

1. Tap "Wallet" in main menu.
2. Tap "Pay".
3. Under "Contacts", select recipient to pay.
   (You can also enter the recipient's mobile number)
4. Input amount, confirm paying to "Octopus Wallet", tap "Send".
5. Confirm the payment.
6. Payment is completed. An Add Friend Request will also be sent to the recipient.

In the Octopus App, tap "Wallet". Tap "Collect" icon, then select one of the following P2P payment request modes to select the friend(s) and enter the amount(s);

• One
• Many (different amounts)
• Many (same amount)
• Many (shared equally)

After sending out the payment request, the recipient will receive a feed on their Activities page and a push notification message to notify him/her of the payment request received.

Please note that payment request to Wallet Lite users is only available for Wallet Plus and Pro (Verified).

After you have sent out a payment request, a corresponding feed will be shown on your Message section. Simply click the corresponding feed of the payment request to show all recipients and click the 'Send Reminder' button to send out a payment reminder to a recipient who has yet to respond. A push notification message will be sent to this recipient to remind him/her to respond to your request. You may only send out a payment reminder one day after the payment request had been sent and may only deliver one reminder every day.

No, you cannot update your payment request after it has been sent out. You can only cancel it before your friend responds to it.

Yes, your payment request will expire in 90 days if it has not been settled.

If you are unable to receive P2P payments from your friends, it may be due to one of the following reasons:

1. Your Wallet balance, including any pending funds, has already exceeded or will exceed the stored value limit after receipt of the payment from your friends; or
2. Your annual transaction limit has already been exceeded or will be exceeded after receiving payment from your friends; or
3. You have requested to cancel your Wallet.

All payment transactions cannot be cancelled once completed. Please ensure the recipient and transfer details are correct before you submit the transaction. If you have mistakenly made a payment to a wrong person, please contact the recipient directly to arrange to have the money reimbursed to you.

If the case cannot be resolved, you can raise a refund request by downloading the Octopus Wallet Mis-Transfer Transaction Refund Request Form and submit the completed form to us by email or mail.