FAQ

We use industry-standard security technology and practices to safeguard your Wallet from any unauthorised access. Please refer to our "Octopus Online Service Safety Guide" for more details.

Your Octopus Wallet is protected by password/fingerprint or iris authentication(Android / iOS). You need to log in to your Wallet before making any payment transactions. You can log in to your Octopus Wallet via another device and then disconnect the access between your Wallet and the lost device. If you are using Octopus Wallet Plus or Pro, you can also contact us for Octopus Wallet suspension.

If there are repeated unsuccessful attempts to log in to your Wallet, the Wallet will be automatically locked for your protection. You can unlock your Wallet by pressing the Forgotten? Button on the login screen and follow the instructions.

No, only you can view your Activities.

No, all photos and messages between you and your friends can only be viewed by you and the designated recipients. This information is encrypted and securely stored on our server, and cannot be viewed by us.

Please refer to the Octopus Privacy Policy.

The authentication of Octopus Wallet login rely on the biometric data stored and authenticated by iOS / Android of your own device; your biometric data will not be stored in Octopus Wallet . You can disable the login with fingerprint or face detection any time in the Settings menu.

As Octopus Wallet is a payment application which involves real money transactions, Octopus takes security very seriously to achieve the highest level of customer protection. If you are using the Octopus Wallet service on the Octopus App, we adopt the best practices in the payment industry to make sure that Octopus Wallet is running on a device that has a sound and well understood security model.

It checks whether a device is rooted or not through the SafetyNet API, which is part of the Google Play Services layer installed on Google-approved Android devices. This SafetyNet API is designed to check whether a device has been tampered with – whether it has been rooted by a user, is running a custom ROM, or has been infected with low-level malware, for example.

You can check the SafetyNet status of your device by downloading an app like SafetyNet Helper Sample. The app will ask Google's SafetyNet service about your device's status and tell you the response it gets from Google's server.