Customer Service

Lost Octopus Reporting Service

You can easily report the loss of your Octopus by providing your identity document no. and date of birth, please press below button to access our online lost Octopus reporting form. Lost Octopus reporting service only applicable to personlised Octopus and Octopus with Automatic Add Value Service.

Please select the Octopus type that you've lost:

Physical Card (On-Loan Octopus)

1

Did you apply AAVS for it?

Yes No

2

Is your name printed on the back of the Octopus?

Yes No

3

Do you need a replacement of your Octopus?

Yes No

 

Octopus on iPhone or Apple Watch

1

Is this a Bank Co-Brand Octopus Card on Mobile?

Yes No

2

Did you apply AAVS for it?

Yes No

3

Is this a Personalised Octopus?

Yes No

4

Do you need a replacement of your Octopus?

Yes No

 

Octopus on Android

1

Did you apply AAVS for it?

Yes No

2

Is this a Personalised Octopus on Android?

Yes No

3

Do you need a replacement of your Octopus?

Yes No

 

Huawei Pay Octopus

1

Did you apply AAVS for it?

Yes No

2

Is this a Personalised Huawei Pay Octopus?

Yes No

3

Do you need a replacement of your Octopus?

Yes No

 

Smart Octopus in Samsung Pay

1

Did you apply AAVS for it?

Yes No

2

Is this a Personalised Smart Octopus?

Yes No

3

Do you need a replacement of your Octopus?

Yes No

 

Octopus Mobile SIM

Did you apply AAVS for it?

Yes No

 

Corporate Cards / Licensed Product / Ornaments

Did you apply AAVS for it?

Yes No

 

Bank Co-brand Octopus

Please select your card-issuing financial institution:

CCBA Citibank DBS Dah Sing Bank