Online Payment
Octopus is not just for transport and retail payments! You can now order food deliveries with your favorite apps, shop at supermarkets, even pay telecom bills online with your Octopus!
No matter whether your mobile device uses Android or iOS, you can now download the Octopus App to pay online safely and conveniently using your Octopus, Octopus on iPhone or Apple Watch, Octopus on Android, Huawei Pay Octopus, Smart Octopus in Samsung Pay or Octopus Wallet anywhere anytime.
Service Scope
- Purchase MTR, bus and ferry monthly passes
- Shop and pay at designated online merchants
- Make bill payments at specific merchants and set a monthly reminder to avoid payment delays
- Pay specific government bills or service fees#
Complete Octopus Online Payment with just few steps
#Customers need to sign up Octopus Wallet to access this feature.
Download the Octopus App to enjoy the convenience of Octopus Online Payment and check your latest Octopus transaction records.
Refund arrangement
Please contact the merchant directly to request a refund of your ordered goods or services. Octopus Cards Limited, as a payment service provider, is not authorised to cancel or refund any order on behalf of the merchant.
Some merchants will give refunds via the Octopus App. If such a merchant has accepted your refund request, you will receive notification via the Octopus App, or you can check the status in the app directly. (The time to process a notification depends on merchants). For payments made by Octopus, tap your Octopus to your device or visit an Octopus Service Point. Refunds for payments made with Octopus Wallet will be transferred directly to the user's Wallet.
If Octopus, Octopus on iPhone or Apple Watch, Octopus on Android, Huawei Pay Octopus or Smart Octopus in Samsung Pay users fail to collect a refund within the collection period stated in the notification, the refund will be cancelled without further notice. You will have to contact the merchant directly to make further arrangements in that case.
FAQ
If you are experiencing difficulties during the online payment process, view our FAQ to help resolve your problem.
Service Fee
Octopus Cards Limited is offering this service free of charge for customers, but some merchants may charge service fees or administration fees for their online shopping services. Before confirming your payment, please refer to the relevant information provided by the merchants.
References
The following documents are offered for your reference:
System Maintenance Schedule
Please click here to check the system maintenance schedule.