Proper Use of Octopus

What is Inactive Mobile Octopus?

This refers to an Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay, which has been inactive - with no add value or payment transactions for three years.

What is Inactive Mobile Octopus Administrative Fee?

A HK$15 Inactive Mobile Octopus Administrative Fee ("Administrative Fee") will be deducted from the remaining value and the Mobile Octopus deposit after three years with no activity, and HK$15 annually thereafter if it remains inactive, until the remaining value and deposit are fully depleted. Once fully depleted, the Mobile Octopus will be cancelled and cannot be reactivated.

What kind of Octopus will be affected by the Inactive Mobile Octopus Administrative Fee?

The Administrative Fee is applicable to Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay, which are in Adult type and Personalised Octopus for customers aged 18 – 59. It is not applicable to the following Octopus categories:

• Elder type
• Personalised Octopus for customers aged below 18 or aged 60 or above
• Bank Co-Brand Octopus Card on Mobile

How to avoid paying the Inactive Mobile Octopus Administrative Fee?

You can avoid the Administrative Fee by doing the following:

1. If you have a Mobile Octopus which has not been used for a long time, please check the status through the Octopus Website, Octopus App  or Octopus Service Points;
2. If your Mobile Octopus is not yet subject to the Administrative Fee, use it again not later than three years from your last add value or payment transaction;
3. If your Mobile Octopus has not been used for three years and become inactive, reactivate your Inactive Mobile Octopus through the Octopus Service Points or MTR Customer Service Centres, and use it regularly. If you no longer need it, please delete it and apply for a refund of the deposit and remaining value (if any) after reactivation.
4. If your inactive Mobile Octopus is subject to the Administrative Fee, please reactivate your Mobile Octopus through the Octopus Service Points^# or MTR Customer Service Centres. The Administrative Fee will be deducted before reactivation.