Customer Service

Check remaining balance

Checking the remaining balance on your Octopus is easy. Every time you use it for payment, the balance appears on:

• The Octopus reader
• Your receipt*

*Not all service providers offer receipts.

Check transactions

In addition to your balance, you can also check your last 10 transactions:

• At Octopus Enquiry Machines at MTR stations
• At the Octopus Service Points located at convenient and high traffic locations
• By requesting a printout at an MTR Customer Service Centre (not applicable to Octopus on Apple Pay and Smart Octopus in Samsung Pay) and 7-Eleven or Circle-K outlet (a HK$3 fee will be charged by these service providers)

Octopus App

Download the Octopus App on your mobile device to enjoy the following online services, anytime and anywhere:

• Check the remaining value, the latest transaction records and other information for an Octopus card or Octopus Mobile SIM.
• One-stop sign-up or log-in for Octopus Wallet to make P2P payments with friends and top up your Octopus card, Octopus Mobile SIM, Octopus on Apple Pay, Octopus on Android, Huawei Pay Octopus or Smart Octopus in Samsung Pay.
• Make online purchases, bill payments and donations at designed online merchants with Octopus Wallet, Octopus card, Octopus Mobile SIM, Octopus on Apple Pay, Octopus on Android, Huawei Pay Octopus or Smart Octopus in Samsung Pay.
• Enjoy fabulous offers provided by merchants

Can't use the previous methods to check transaction records? Complete this Transaction Enquiry Form (only applicable to Personalised Octopus or Automatic Add Value Service account holder).