Personalised Octopus
A Personalised Octopus has the name and / or photo of the cardholder printed on the back. If you have an On-Loan Personalised Octopus that does not have brackets for the last digit of the card number, or hear a "Dood~Dood Dood" sound when tapping on Octopus readers, please replace it in the following ways:
Users of compatible mobile devices can transfer an Octopus¹ that needs to be replaced, to become a Mobile Octopus.
Watch video on how to transfer the card to be replaced to Mobile Octopus
If you want to replace your Personalised Octopus that needs to be replaced, with a physical Octopus, please click here to register. After registration, a new On-Loan Personalised Octopus will be mailed to you within 2-4 weeks. Then, you will need to bring both the old and new cards to any Octopus Service Points located at the designated MTR stations and shopping malls for replacement. Please click here for the replacement procedures.
¹ Only On-Loan Adult, Elder and Personalised Octopus (except designated card types) can be transferred.
The following services / offers WILL be automatically transferred, if applicable, to the new Octopus:
- The Remaining Value on the Octopus
- The Last 9 Spending Records
- Automatic Add Value Service
- Public Transport Fare Subsidy Scheme#
- Residential Building / Commercial Building / Campus Access Control System+
- Campus Management System
- Residential Building / Commercial Building / Campus Shuttle Services
- Concession Fares and Services of MTR:
- Student Fare Promotion
- Lo Wu/Lok Ma Chau Concessionary Travel Scheme
- MTR Monthly Pass
- MTR "10% Same-Day Second Trip Discount" (if applicable)
- MTR Fare Saver Discount
- MTR Points and collected MTR Free Ride under MTR Mobile Account
- KMB Monthly Pass
- Sun Ferry Monthly Ticket/Holiday Return Ticket
- Citybus Fare Concessions
The following services / offers WILL NOT be transferred to the new Octopus:
- Hourly / Monthly Parking Management*
- MTR Park & Ride Scheme*
#The record of public transport expenses and uncollected subsidy of the old Octopus will be transferred to the new Octopus. After successful transfer, you can collect the relevant subsidy with the new Octopus from the 16th of the following month.
+Please use the function(s) with your new Octopus immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.
* To enquire about the transfer of these services / offers to a new Octopus, please contact the service provider(s) concerned. You will need your replacement receipt on hand.
Other points to note:
- After a replacement Octopus is issued, your old Octopus will be retained for destruction later.
- For hourly / monthly parking management and the MTR Park & Ride Scheme:
- Please DO NOT replace your Octopus after parking in a car park. Otherwise, you will need to take the replacement receipt to the car park shroff office, to make the necessary arrangements to exit the car park.
- It usually takes 3 days to update the Octopus link up record of MTR Mobile Account. Please contact "MTR Points" Service Hotline for details.
- Please refer to the latest concession fare promotions offered by the respective transport operators.