Card Replacement
If you've got any questions about how we can make your life easier, please check out our FAQ.
OKAbout the Card Replacement Programme
This card replacement programme aims to keep all in-circulation Octopus up-to-date with technological advances, so all customers can enjoy the latest Octopus services.
The replacement of Octopus will ensure that our customers can continue enjoying a fast and reliable payment service at all outlets accepting Octopus payments, including newly launched online merchants.
If you hear a "Dood~Dood Dood" sound when tapping your Octopus on Octopus readers, you can transfer your On-Loan Octopus that needs to be replaced to Mobile Octopus^, or replace your Octopus with a new physical Octopus at the Octopus Service Points in designated MTR stations and shopping malls, MTR Customer Service Centres*. In just a few easy steps, all information and most linked services / offers will be automatically transferred to the new Octopus. You must first register online for replacement of Personalised Octopus (Please refer to Q3).
^Only applicable to customers using compatible mobile devices.
*If your Anonymous On-Loan Octopus has an Automatic Add Value Service function, you must process the replacement in person and bring the identity document for verification.
The new card will provide enhanced features enabled through advanced technology, allowing you to enjoy Octopus' latest online / mobile services.
You can replace an Octopus through the following designated channels. In just a few easy steps, all the information and most of the linked services / offers on the card can be automatically transferred to a new Octopus.
| Card Replacement Channels | Type of Octopus |
|---|---|
| Octopus Service Points |
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| MTR Customer Service Centres (including Light Rail Customer Service Centre) |
|
| Transfer an Octopus that needs to be replaced to Octopus on iPhone or Apple Watch via the Wallet App, Watch App or Octopus App (Note 3); or Huawei Pay Octopus via Huawei Wallet App or Octopus App (Note 3); or Smart Octopus in Samsung Pay via Samsung Wallet App (device downloaded with Octopus App) (Note 3). |
|
Notes:
- If you have a Personalised On-Loan Octopus, you must first register online for card replacement, via Octopus website. After registration, a new Personalised On-Loan Octopus will be mailed to you. Then, you will need to bring the new card and the card that needs to be replaced to any Octopus Service Points for card replace ment and to transfer the services / offers to the new card.
- If the Anonymous On-Loan Octopus has an Automatic Add Value Service function, you must process the replacement in person, and bring your identity document for verification.
- Only applicable to the compatible mobile devices.
- Only Anonymous On-Loan Adult / Elder Octopus and Personalised On-Loan Adult / Elder Octopus (except designated card types) can be transferred.
You can check your Octopus via the Octopus Card Replacement website or the IVRS (Interactive Voice Recording System) by entering your card number. In addition, if the Octopus is due for replacement, you will now see a message saying it must be replaced, when you tap the Octopus at any Octopus Service Point.
Your Octopus will become invalid if it has not been replaced after the three months notification period. If you do not need Octopus service anymore, you can return your On-Loan Octopus at any MTR Customer Service Centre and arrange refund of the deposit and remaining value (if any).
If you are holding a Sold Octopus, you can choose to disable your Sold Octopus and arrange refund of the remaining value (if any) at any MTR Customer Service Centre. No matter you choose to replace or disable your Octopus, you can still keep your original Sold Octopus as a souvenir. Functions other than Octopus, such as watch function will be retained.
Your On-Loan or Sold Octopus will become invalid if it has not been replaced after the specified notification period. A $20 Overdue Replacement Administrative Fee will be deducted from the remaining value and deposit (if applicable) of your Octopus one year after the card becomes invalid but has not been replaced, and $20 annually thereafter if you still do not replace the card, until the remaining value and deposit (if applicable) are fully depleted. In such case, your Octopus can no longer be replaced or refunded.
You can visit any Octopus Service Points to transfer the remaining value, services or offers# of your Sold Octopus to one of the following products:
- Another Sold Octopus you have (except Personalised Octopus and Bank Co-Brand Octopus)
- Another Anonymous On-Loan Octopus or JoyYou Card you have, or
- A new On-Loan Octopus issued by an Octopus Service Point
Please note if you transfer the services/offers of your Sold Octopus to a new On-Loan Octopus, the deposit of $50 will be deducted from the remaining value. The Octopus function on your Sold Octopus will become invalid after the transfer.
Most of the services / offers on the Octopus will be automatically transferred to the new card. These include:
- The remaining value on the Octopus
- The Last 9 Spending Records
- Automatic Add Value Service
- Public Transport Fare Subsidy Scheme¹
- Residential Building / Commercial Building / Campus Access Control System²
- Campus Management System
- Residential Building / Commercial Building / Campus Shuttle Services
- Concession Fares and Services of MTR:
- Student Fare Promotion
- Lo Wu / Lok Ma Chau Concessionary Travel Scheme
- MTR Monthly Pass
- MTR "10% Same-Day Second Trip Discount" (if applicable)
- MTR Fare Savers Discount
- MTR Points and collected MTR Free Ride under MTR Mobile Account
- KMB Monthly Pass
- Sun Ferry Monthly Ticket / Holiday Return Ticket
- Citybus Fare Concessions
There are only a few services / offers which will not be transferred to a new Octopus, including:
- Hourly / Monthly Parking Management³
- MTR Park & Ride Scheme³
¹ The record of public transport expenses and uncollected subsidy of the old Octopus will be transferred to the new Octopus. After successful transfer, you can collect the relevant subsidy with the new Octopus from the 16th of the following month.
² Please use the function(s) with your new Octopus immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.
³ You must keep the "Octopus Replacement Receipts" and contact the service provider(s) concerned to enquire about the arrangements for the transfer of these services / offers to the replacement Octopus.
Please click here for details.
¹ Mobile Octopus is only applicable to compatible mobile devices.
² Only On-Loan Adult, Elder and Personalised Octopus (except designated card types) can be transferred.
If you would like to replace with a new physical Octopus via Octopus Service Point, please click the following links to learn more about the replacement procedures.
If you are a JoyYou Card holder, you can transfer the services / offers on your On-Loan Octopus or Sold Octopus, that needs to be replaced, to JoyYou Card with our “Easy Transfer” service at Octopus Service Points located at designated MTR stations or shopping malls, and card replacement is not required. If you transfer the services / offers on your On-Loan Octopus to a JoyYou Card, the $50 deposit on your existing On-Loan Octopus will be transferred to the JoyYou Card, and the On-Loan Octopus will be retained after the card transfer. If you have a Sold Octopus and transfer the services / offers to a JoyYou Card that has never been reloaded, the system will deduct $50 of the remaining value on your Sold Octopus, which will become the JoyYou Card deposit after the transfer. The Octopus function of your Sold Octopus will be disabled after the transfer.