Manage your Citi Octopus Card on iPhone or Apple Watch
Where can I find the Octopus number?
The Octopus number is displayed on the Octopus image in the Citi Octopus Card on iPhone or Apple Watch enquiry screen in the Octopus App, or can be found by opening Apple Wallet > select Octopus > click “…” > Find the Octopus number at “Card Information”.
Please make a note of the number, in case you are required to provide it to our staff when making enquiries.
How do I register my Citi Octopus Card on iPhone or Apple Watch in Octopus App? Why must I do so?
Your Octopus will be automatically registered in Octopus App once you log in to the app and select Citi Octopus Card on iPhone or Apple Watch, using the mobile device which holds the Octopus.
After registration, you can conduct all online services in Octopus App for this Citi Octopus Card on iPhone or Apple Watch, such as adding value to your Octopus, checking the transaction history, making online payments, transferring funds from Octopus Wallet or collecting bonuses.
Why can't I have my Citi Octopus Card on both iPhone and Apple Watch at the same time? Or on 2 iPhones / 2 Apple Watches?
A single Citi Octopus Card on iPhone or Apple Watch cannot be stored in Apple Wallet across multiple devices.
Same as Octopus on iPhone or Apple Watch, if you would like to use your Citi Octopus Card on iPhone or Apple Watch on other iPhone or Apple Watch, you can transfer it together with the remaining value and other Octopus Services such as AAVS. The Octopus number will remain unchanged. Please click here for details on transferring Citi Octopus Card on iPhone or Apple Watch to another iPhone or Apple Watch.
How do I check the remaining value and transaction history of my Citi Octopus Card on iPhone or Apple Watch using the Octopus App?
Step 1Open Octopus App, select "Citi Octopus Card on iPhone or Apple Watch".
Step 2Click "Card Enquiry"
Step 3Select “Recent Records” or “Past 3-month Records”
Step 4Enquiry in progress
Step 5Remaining value and transaction history are displayed, you can view more details by clicking the field at the top.
How do I check the remaining value and transaction history of my Citi Octopus Card on iPhone or Apple Watch with Apple Wallet?
Step 1Open Wallet and Select Citi Octopus Card on iPhone or Apple Watch.
Step 2Remaining value and transaction history are displayed.
How do I backup and remove my Citi Octopus Card on iPhone or Apple Watch?
Step 1Open Wallet.
Step 2Select Citi Octopus Card on iPhone or Apple Watch and tap "…"
Step 3Click "Remove This Card".
Step 4Click "Remove", this Octopus will be removed and saved in iCloud.
How do I transfer my Citi Octopus Card on iPhone or Apple Watch from my iPhone to a new iPhone?
After you remove and backup the Citi Octopus Card on iPhone or Apple Watch in your old iPhone, please follow below steps to restore it to your new iPhone.
Step 1Open Wallet
Step 2After removing your Citi Octopus Card on iPhone or Apple Watch from your previous iPhone and uploading it to iCloud, you can restore it to your new iPhone. First, check that you have the latest version of iOS by going to Settings > General > Software Update. You also must be signed into the same iCloud account used in your previous iPhone with your Apple ID. Then Open Wallet, click "+".
Step 3Click "Continue".
Step 4Click "Octopus".
Step 5Select “Citi Octopus Card”.
Step 6Click "Next".
Step 7Adding Octopus in progress.
Step 8Citi Octopus Card on iPhone or Apple Watch is added successfully.
Step 9This Octopus is set as Express Transit Card automatically. Click "Done".
Step 10Octopus is now ready to use.
How do I transfer my Citi Octopus Card on iPhone or Apple Watch from my iPhone to my Apple Watch?
Step 1Open Watch app.
Step 2Click "Wallet & Apple Pay".
Step 3Click "Add" next to Citi Octopus Card under "OTHER CARDS ON YOUR PHONE".
Step 4Click "Next".
Step 5Adding Octopus in progress.
Step 6Octopus is added successfully.
Step 7This Octopus is set as Express Transit Card automatically. Click "Done".
Step 8You can now use the Octopus on Apple Watch.
How do I transfer my Citi Octopus Card on iPhone or Apple Watch from my Apple Watch to my iPhone?
Step 1Open Watch app.
Step 2Click "Wallet & Apple Pay".
Step 3Click Citi Octopus Card under "PAYMENT CARDS ON YOUR WATCH".
Step 4Click "Info".
Step 5Click to add card to your iPhone.
Step 6Click "Next".
Step 7Adding Octopus in progress.
Step 8Octopus is added successfully.
Step 9This Octopus is set as Express Transit Card automatically. Click "Done".
Step 10You can now use this Octopus on iPhone.
Will I lose my Citi Octopus Card on iPhone or Apple Watch if I sign out of iCloud or reset my device?
No. As long as you are connected to the Internet before signing out from your Apple ID or resetting your device, your existing Octopus will be removed from your device and backed up to your iCloud account. You may re-add your Citi Octopus Card on iPhone or Apple Watch to your device by signing-in with the same Apple ID and using the Wallet app or Watch app.
