FAQ

Customers can get Octopus on iPhone or Apple Watch via Octopus App or Apple Wallet by:

1. Transferring an existing physical Octopus
   Physical Octopus that can be transferred
   1. Anonymous On-Loan Adult and Elder Octopus
   2. Personalised On-Loan Octopus (JoyYou Card excluded)
   3. Personalised Octopus with Student Status for aged 13 or above
   Any remaining balance and most existing services like Automatic Add Value Service (AAVS) and access control will be seamlessly transferred from the physical Octopus to Octopus on iPhone or Apple Watch. The physical Octopus will be disabled after the transfer.
2. Issue a new Octopus
   A new Octopus on iPhone or Apple Watch can be added via the Octopus App or Apple Wallet, with a minimum initial stored value of HK$100 and a deposit of HK$50, paid by a Hong Kong-issued American Express, Mastercard, Union Pay or Visa credit or debit card using Apple Pay, Octopus Wallet, designated bank app, or Faster Payment System. There are no fees associated with adding a new Octopus.
   (Adding a new Elder Octopus can only be supported by the Octopus App.)

If you would like to add a Personalised Mobile Octopus with Student Status, please click here for more details.

Please click here for details.

Please click here for details.

Please click here for details.

Only Hong Kong-issued American Express, Mastercard, Union Pay or Visa credit or debit cards are supported for adding a new Octopus and for top up via Apple Wallet. If you would like to use non-Hong Kong issued Mastercard, Union Pay or Visa credit or debit cards, please download and use Octopus App for Tourists.

Note: Octopus App for Tourists does not accept non-Hong Kong issued American Express credit or debit cards at the moment.

Yes. When Octopus card is transferred to Mobile Octopus successfully, the Octopus card number will changed automatically.

Only Adult, Elder and Personalised Octopus (On-Loan version only) can be transferred to iPhone or Apple Watch.

However, there are some Personalised Octopus that cannot be transferred to iPhone or Apple Watch; these include but are not limited to the following:

• Personalised Octopus for customers aged 12 or below (including Personalised Octopus with Student Status)
• Personalised Octopus with Persons with Disabilities Status
• Staff Personalised Octopus
• Personalised Octopus with Lo Wu / Lok Ma Chau / Disneyland Monthly Pass
• JoyYou Card

Note: For these Octopus cards, you can transfer them to Apple Pay if the above mentioned monthly passes have expired. However, once transferred, you cannot apply for any of the above-mentioned services to the Octopus on iPhone or Apple Watch. Instead, you must re-apply for these services through the service providers, using another Octopus card and pay the application fee(s).

The following services/offers can be transferred to your Octopus on iPhone or Apple Watch:

• The latest 9 spending records in the past 30 days
• Automatic Add Value Service
• Public Transport Fare Subsidy Scheme^#
• Campus Management System
• Residential Building/Commercial Building/Campus Access Control System*
• Residential Building/Commercial Building/Campus Shuttle Services*
• KMB Monthly Pass
• Sun Ferry Monthly Ticket / Holiday Return Ticket
• Citybus Fare Concessions
• Concession Fares and Services of MTR, such as:
  • MTR Monthly Pass
  • MTR "10% Same-Day Second Trip Discount" (if applicable)
  • MTR Fare Savers Discount
  • MTR Points and collected MTR Free Ride under MTR Mobile Account / MTR Mobile**
  • MTR Student Travel Scheme

^# The record of public transport expenses and uncollected subsidy of the physical Octopus will be transferred to the new Octopus on iPhone or Apple Watch. After successful transfer, you can collect the relevant subsidy with the new Octopus on iPhone or Apple Watch from the 16^th of the following month.

* Please use the function(s) with your Octopus on iPhone or Apple Watch immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.

** It usually takes 3 days to update the Octopus link up record of MTR Mobile Account. Please contact "MTR Points" Service Hotline for details.

The following services/offers will not be transferred to your Octopus on iPhone or Apple Watch:

• Hourly / Monthly Parking Management
• MTR Park & Ride Scheme

If you have just replaced your Octopus under the Card Replacement Program and intend to transfer the new physical Octopus card to iPhone or Apple Watch, please perform the actions below before the transfer to ensure the following functions work normally after the transfer:

1. Use the access control function with the new Octopus at least once;
2. Top up or make a payment with the new Octopus at any merchant(s) with which you participate in the merchant’s loyalty program with your Octopus card.

No. The original physical Octopus card will be disabled after it is transferred to Apple Pay, and cannot be used again.

No. The original physical Octopus card will be disabled after it is transferred to Apple Pay, and cannot be used again.

In general, you can transfer your physical Octopus to iPhone or Apple Watch anywhere with good network coverage. However, please DO NOT proceed with card transfer for the time being if your physical Octopus has been used in the following situations.

1. You have entered MTR gate with the Octopus
2. You have applied to renew the MTR Student Travel Scheme, and not yet activated
3. You have entered car park with the Octopus
4. You have taken the 1st ride with the Octopus and would like to enjoy the interchange discount scheme

Yes. In order to transfer an existing Octopus to another device, you must first be signed-in to both devices with the same Apple ID. To transfer between iPhones, you must remove the Octopus from original device before adding it to the second device. To transfer between an iPhone and a paired Apple Watch, you must use the Watch app. The transfer should be done in an environment with a strong network signal. You will not be able to attempt the transfer process if you have entered an MTR gate and have not yet exited.

No, Octopus on Apple Pay can only be transferred between compatible Apple devices.

No. You can only transfer a physical Octopus card to Apple Pay.

The contents of our Octopus card will be stored on iCloud during the transfer process. In the event the card transfer is not successful, you will be able to complete the process by launching Apple Wallet or the Watch app.

No, there is no fee for this.

The refundable deposit is HK$50, as with the physical card.

You can add up to 12 Octopus, credit, debit and other travel cards to Wallet to be used on iPhone or Apple Watch.

Normally any payment made for unsuccessful issuance of Octopus on Apple Pay will be automatically refunded, though it may take several days to receive the refund.

This applies if you are transferring a Personalised Octopus or an Octopus with Automatic Add Value Service (AAVS). The information is used to verify your identity before the transfer process begins.