FAQ

An On-Loan Octopus is an Octopus lent to the user by Octopus Cards Limited that requires a refundable deposit of HK$50 and has an initial stored value (the amount varies subject to card type). A Sold Octopus requires no deposit and has no initial stored value (unless otherwise specified).

An On-Loan Octopus is refundable, a refund handling fee of HK$11 will be charged if such Octopus is returned within 90 days from the date of issue. For Sold Octopus with a special design, the product itself is non-returnable and the purchase cost is non-refundable, but any remaining value on the Octopus is refundable. Find out more.

• Octopus Ornaments and Limited Edition Octopus are offered from time to time. Both require no deposit and have no initial stored value (unless otherwise specified). An Octopus Ornament is a fully functioning Octopus and a fashionable accessory. Limited Edition Octopus are printed with special designs. Like any other Octopus, both Octopus Ornaments and Limited Edition Octopus can have a maximum stored value of HK$3,000.
• Selected co-named Cross Border Octopus and Licensed Octopus products are also available.
• We can custom-make Octopus for Corporations as premium gifts, membership cards, marketing tools or access control devices. They are not for re-sale purposes unless with the prior written consent.

The Lost Octopus Reporting Service does not apply to Standard On-Loan Octopus or Sold Octopus not linked with the Octopus Automatic Add Value Service (AAVS). The service is for Personalised Octopus holders or holders of an Octopus linked with AAVS.

At present, children between the ages of 3 and 11 are eligible to use a Child Octopus for travelling on MTR, KMB, Citybus, New World First Bus and New World First Ferry. Please check with the transport service operators for details.

If you are required to report for duty at Hong Kong International Airport, you can apply for an MTR Airport Staff Octopus through your company.

If you have resigned, or are no longer required to work in the Airport, you are no longer eligible to use the Staff Octopus, and must return it to the MTR through any MTR station along the Airport Express Line. The MTR will then arrange a refund for you. Please contact the MTR for details.

• Sold Tourist Octopus
• On-Loan Octopus
• Airport Express Travel Pass (at the MTR website)