Choose Your Octopus and Accessory

Simple steps to apply for a Personalised Octopus

You can easily apply for a Personalised Octopus and instantly pay the application fee through the Octopus App.

Please watch this short video to learn how to apply for a Personalised Octopus through the Octopus App, and follow the simple steps below to submit your application.

Step 1: Download the Octopus App

You may search for and download the Octopus App from Google Play, App Store or AppGallery.

Download Octopus App

Step 2: Prepare the following documents

• For Hong Kong residents: Hong Kong Identity Card or Hong Kong Birth Certificate (for children under 11 years old) are required
• For non-Hong Kong residents: China Identity Card / Macau Identity card / Passport / Hong Kong SAR Re-entry Permit can be provided

Note: Other documents such as One-way Permit / Exit-entry Permits will not be accepted for applications.

If you would like to have your photo printed on the Personalised Octopus, please prepare a colour passport photo that meets the following requirements:

• Headshot colour passport photo
• White or plain light colour background
• Taken within past 6 months
• Image size at least 600px (W) x 800px (H)

Note:
Self-portrait photo taken with mobile phone is not recommended, as the quality of the photo may be varied.

Step 3: Fill in and submit the electronic application through the Octopus App

On the Octopus App's home page, tap “More”, then select “Personalised Octopus”, tap 'New Personalised Octopus Application”, and follow the steps to apply, pay the application fee, and submit to complete the application.

Step 1: Obtain an application form by either of the following methods

• Download the application form here
• Go to any MTR and Light Rail Customer Service Centres (except Racecourse) to obtain the application form

Step 2: Submit the application form at a designated MTR Customer Service Centre

Complete and return the application form, and pay the application fee in person at one of the following Customer Service Centre:

• MTR Customer Service Centres: Chai Wan, Choi Hung, Diamond Hill, Hung Hom, Kwai Hing, Lai Chi Kok, Lam Tin, Lo Wu, Lok Ma Chau, Ocean Park, Quarry Bay (Taikoo Place), Sai Wan Ho, Kennedy Town, Sha Tin, Sheung Shui, Tai Wo Hau, Tung Chung and Yau Tong stations
• Light Rail Customer Service Centres: Ferry Pier Terminus, Leung King, Tin Yat, Yuen Long

Note:

• You can apply for a JoyYou Card; a Personalised Octopus with student status; or an ordinary Personalised Octopus through the Octopus App
• Please use your Personalised Octopus regularly. If there is no added value nor any payment transactions for three years, it will become an Inactive Octopus, and to reactivate it you will have to pay the Inactive Octopus Administrative Fee
• If you have a Personalised Octopus with student status, you can transfer your physical Octopus to your iPhone or Apple Watch or Smart Octopus in Samsung Pay. Click here to learn more

How to enquire about your application status and activate the Personalised Octopus

In addition to applying for a Personalised Octopus through the Octopus App, you can also check the status of your Personalised Octopus* application through the Octopus App. Once you receive the card, you can also activate the Personalised Octopus* through the Octopus App, thus enjoying a one-stop convenient service.

*Only applicable to Personalised Octopus application through Octopus App

Please watch this short video to learn how to check the status of your Personalised Octopus application through the Octopus App.

Please watch this short video to learn how to activate your Personalised Octopus through the Octopus App.

Lost Octopus Reporting Service

If you lose your Personalised Octopus, our Lost Octopus Reporting Service allows you to apply for a refund of its remaining value (if any).

FAQ

Click here to read the Frequently Asked Questions.