FAQ

You can use the “FPS x PromptPay QR payment” service at most of merchants accepting “FPS x PromptPay QR code” payments in Thailand, with a display of the below signage:

Simply scan the QR code provided by the merchant, and you will be notified for each transaction.

Scan the QR code provided by the merchant:

Step 1

You can tap "QR code scanner" icon on the Octopus App Main Page.

Step 2

Scan the QR code provided by the merchant

(Please read and accept the Terms and Conditions before initiating the first payment.)

Step 3

Confirm the transaction amount.

Step 4

You can see the receipt after your payment is completed.

Payments made via the “FPS x PromptPay QR payment” will be deducted from your Octopus Wallet, which can be conveniently reloaded from bank account via Faster Payment System (FPS), by cash at all 7-Eleven stores, or from an Octopus card via a compatible NFC mobile device. To reload your Octopus Wallet, please refer to Adding Value to your Octopus Wallet.

The minimum transaction fee is HK$1.0. Users cannot amend the transaction limit.

“FPS x PromptPay QR payment” allows customers to pay Thailand merchants (in Thai Baht) using their funds in Hong Kong Dollars.

For more information, please refer to Conditions of Issue of Octopus and Schedule of Fees and Guidelines relating to the use of Octopus.

In general, most Thailand merchants who accept PromptPay will accept “FPS x PromptPay QR payment” transactions. However, there are some conditions that may restrict payment, including but not limited to prohibited high-risk categories and merchants not accepting cross-border payments. Customer cannot bypass these restrictions.