FAQ

To comply with regulatory requirements, from 21 July 2022 onwards, Linking Octopus to verified Octopus Wallet is required for the following transactions using Octopus:

• Topping up your Octopus Wallet; (Only applicable to physical Octopus card)
• Payments with designated cross-boundary merchants using the Octopus Online Payment Service

The service is available for Wallet Plus and Pro (Verified). The Octopus Holder identity must be the same as your Octopus Wallet one.

Currently Personalised Octopus Card, Octopus Card with Automated Add Value Service (AAVS), Bank Co-Brand Octopus Card, Standard Octopus (with number of at least 9 digits, i.e. minimum 8 digits plus a single digit inside brackets, e.g. 12345678[9]) and Mobile Octopus under your name, including:

• Octopus on iPhone or Apple Watch (including Bank Co-Brand Octopus Card on Mobile)
• Huawei Pay Octopus
• Smart Octopus in Samsung Pay
• Octopus on Android

can all be linked to your verified Octopus Wallet.

In the Octopus App main screen, select the icon from the top left corner > "Link Octopus to Verified Octopus Wallet " to link eligible Octopus.

Alternatively in the main screen, you can tap an Octopus > "Settings" > "Link to Verified Octopus Wallet" to link.

You can link up to 2 Octopus on your Octopus App at a time, and up to 4 cards per calendar year.

Please note that this function only applies to an Octopus Card with number of at least 9 digits (minimum eight digits plus 1 bracketed digit). Octopus cannot be changed or cancelled after linked.

In the Octopus App main screen tap an Octopus Card > "Settings" > "Link to Verified Octopus Wallet” to check the linking status.

Alternatively for Octopus that linked under your Wallet, you can select the icon at top left corner in Octopus App main screen> " Link Octopus to Verified Octopus Wallet " to check or link the eligible Octopus in Octopus App.

The linked record of linked Octopus will not be able to be changed or cancelled.

Octopus cannot be changed or cancelled once linked. However, if the Octopus is currently linked to an Octopus Wallet, you can have this Octopus registered in your Octopus App for topping up your Wallet.

Yes, whether the Octopus is linked, you can still manage your Octopus and/or perform Octopus transactions including but not limited to:

• Top up your Octopus Cards anytime, anywhere, with money in your Octopus Wallet, or from your bank account through the Faster Payment System (FPS).
• • See how much you have left on your Octopus, check the latest spending records, and past 3-month spending records with a summary by categories.

Please refer to the About Octopus App for further details on managing your Octopus.

Yes, whether or not the Octopus is linked, you can still use the Octopus to collect Government's public transport fare subsidy via Octopus App.