Get Your Octopus
If you've got any questions about how we can make your life easier, please check out our FAQ.
OKAbout Octopus
What is Octopus?
Octopus is an electronic payment system that uses a microchip built into Octopus cards or products, eliminating the need to carry coins. Simply hold your Octopus over a participating company’s Octopus reader and our payment system automatically deducts the correct amount.
Where can Octopus be used?
Octopus is now widely accepted by major transport operators, retail shops, online merchants, parking facilities, self-service kiosks, leisure facilities and schools. Find out more.
Where can I get an Octopus?
- For an On-Loan Octopus, you can get a Standard Octopus or apply for a Personalised Octopus at MTR Customer Service Centres and designated customer service centres of major public transport operators.
If your company or entity would like to have a bulk order of our On-Loan Octopus (cumulative order quantity within a calendar month is more than 5), please click here to download the application form. After completing this form, please deposit the total amount of the order to our bank account and submit the completed form together with the bank receipt to our Octopus Card Centre. Under normal circumstances, you may collect the order at our Octopus Card Centre 14 working days after the submission date. If the cumulative card order quantity ordered by you within a calendar month is 1,000pcs or more, an administrative fee will be levied on per piece of Octopus (effective from 28 January 2019). - Octopus Ornaments and Limited Edition Octopus are available at designated retail outlets from time to time.
- Apply to the bank directly for a Bank Issued Octopus.
- Licensed Octopus products are available from designated outlets and sales channels of our licensees.
- You can issue a new Octopus on iPhone or Apple Watch or transfer a physical Octopus to Octopus on iPhone or Apple Watch via Octopus App or Wallet app.
- You can also issue a new Huawei Pay Octopus or transfer a physical Octopus to Huawei Pay Octopus via Octopus App or HUAWEI Wallet.
- For Smart Octopus in Samsung Pay, you can issue a new one or transfer a physical Octopus to Smart Octopus in Samsung Pay via the Samsung Pay app.
If I do not use my Octopus for some time, will it still work?
After 1,000 days of inactivity, your Octopus will be deactivated. You can go to any customer service centre at MTR stations to have it reactivated free of charge.
Can an Octopus still be used if the amount on it is not enough for that transaction?
If the remaining value on an Octopus is positive (HK$0.1 or more) but insufficient to cover the payment of a particular transaction, the Octopus can still be used provided the resulting negative value does not exceed HK$35 (or HK$50 if the Octopus is an On-Loan Octopus issued on or after 1 October 2017, Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay). The Octopus cannot be used if the remaining value is zero or negative prior to the transaction.
How can I find the offers of public transport companies for Octopus users?
Transport fares and concessions are decided by transport companies. Please contact the relevant transport companies for assistance.
Where can I get the Octopus Conditions of Issue terms?
The Conditions of Issue is displayed at designated MTR stations. You can also get a copy from any MTR Customer Service Centre or download it here.
Will all Octopus merchants support the HK$50 convenience limit on a single occasion starting from 1 October 2017?
We are gradually upgrading the payment system of the Octopus merchants, as it takes time, some of the merchants may not be able to support the HK$50 convenience limit immediately starting from 1 October 2017.